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Send us an email: info@dx3webs.com
Give us a call: 0800 0 33 74 53
Follow us on: @dx3webs

    Why DX3?

    In 2009 we re-focused our efforts on providing the best possible service for the newly emerging Magento e-commerce platform. We now host, manage and support thousands of Magento stores from small start ups with a handful of products to large clients with millions of products using both Magento Community edition and Enterprise edition.

    We provide a safe and secure platform for clients of all sizes to grow their businesses knowing that help, advice and support is always on hand. Whether you are a sole trader or a large web design agency you will get the same 1st class hosting platform and dedicated support.

    How do I know which package is best for me?

    Whether agencies, developers, sole traders or large companies, we fit in with your needs. Our handy form will help you choose the best package based on the needs and goals of your site. We also provide a free trial, where we will install your site on a temp URL so you can compare this directly to your old slow site.

    What is Magento Hosting Built on?

    Our Magento Hosing packages are built on Dell Power Edge servers with Intel Xeon processor and Samsung SSD drives in RAID 10.

    What hosting do you provide, other than Magento?

    As well as Shared, Cloud and Dedicated Magento hosting, we also provide application hosting.

    Our application hosting plans include WordPress Hosting, Open Cart Hosting and WooCommerce Hosting. You can find more information about these on our website.

    What are SSL Certificates?

    SSL (Secure Sockets Layer) is a global security technology enabling encrypted communication between web browsers and servers. SSL Certificates are installed on a web server to create a secure connection. The certificates ensure all data that passes between the web browser and server remain private.

    What is your refund policy?

    If for any reason the Account Holder is not entirely satisfied with their hosting Account they may request that their Account be closed within an initial 7 day period of their order being placed. A full refund of any fees paid will then be issued. Beyond that initial 7 day period, all payments for hosting are non-refundable and service is provisioned for the period paid for.

    What our customers are saying

    Very Fast Hosting coupled with Excellent Service Having been with an alternative hosting company for several years for Magento websites, the speed of the sites gradually got slower and slower to the point that it was seriously affecting conversion rate. I decided to switch on a Sunday morning. By the Sunday night the first site was moved over by DX3, and the site was noticeably faster. Contact throughout the day was constant through Skype and I could not have asked for better service. Very happy customer.

    Mike Capstick

    proswimwear.co.uk

    Support migrated my site away from Peer1 and onto my new server for me, and managed every single step of the process. We had minimal downtime of 20 minutes - which when moving servers is absolutely nothing. Also, support went above and beyond - they redirected the Name Servers and DNS records - we usually have to do all the migration our self. If you have a Magento store, I would recommend these guys - they know the Magento platform, and our site is already running much faster as a result.

    David Scotland

    outdoorworlddirect.co.uk

    Terms & Conditions

    Terms of Service : Magento hosting

    Our Magento hosting has been specifically tailored to offer the best value Magento specific hosting environment possible. This agreement is made between Dx3webs and the Client.

    Applications

    Our shared hosting packages are for the specific application as purchased eg WordPress, Magento. Each package is for a single installation of that application. No additional content is to be installed without seeking consent.

    Email

    Our Magento web servers are not intended to be used for email purposes above and beyond the normal transactional email produced and delivered by Magento. The web servers will not be used to send any other email. We are happy to provide 3rd party email services for all our clients either free or as part of a value-added service.

    If you are not sure if your actions will be in violation, please ask first: info@dx3webs.com.

    PCI Compliance

    Under no circumstances are any payment method that store Credit Card details direct on the server to be used without consulting us directly. Similarly API based payment methods eg Sagepay via Direct integration are almost certainly beyond your PCI scope and so are not supported.

    Dx3webs will maintain PCI DSS compliance in-line with PCI DSS v3.2 SAQ-A equivalent service provision covering PCI DSS requirements 2.1, 8.1.1, 8.1.3, 8.2, 8.2.3, 8.5, 12.9 and 12.10. Requirements 9 and 12.8 are outside Dx3webs PCI DSS scope.

    SAQ-A eligibility criteria covering the scope of the Dx3webs PCI DSS service provision is as follows:

    • Your company accepts only card-not-present (e-commerce or mail/telephone-order) transactions.
    • All processing of cardholder data is entirely outsourced to PCI DSS validated third-party service providers.
    • Your company does not electronically store, process, or transmit any cardholder data on your systems or premises, but relies entirely on a third-party(s) to handle all these functions.
    • Your company has confirmed that all third-party(s) handling storage, processing, and/or transmission of cardholder data are PCI DSS compliant.
    • Any cardholder data your company retains is on paper (for example, printed reports or receipts), and these documents are not received electronically.
    • All elements of the payment page(s) delivered to the consumer’s browser originate only and directly from a PCI DSS validated third-party service provider(s)
    Age:

    The Client must be at least 18 years of age to obtain our service.

    Abuse of the legal rights of others:

    The Client agrees not to use their hosting account to abuse the legal rights of third parties.

    Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third-party computers.

    Libel:

    Dx3webs does not monitor the content of customer websites, nor does it have practical capability to do so.

    We may be notified that a libellous statement is being hosted on a customer website. However, this notification must (for each libellous statement) include a full link (URL) to the content in question, an explanation of why the content in question is libellous and a short quote from that content.

    In the absence of this information, Dx3webs will not be considered to have been informed of a libellous statement. We will not engage in monitoring of, or searching for, any content hosted on our service at the behest of a third-party that believes itself to have been libelled.

    On notification of a libellous statement, our customer will be notified and given up to 24 hours to remedy the situation.

    We reserve the right to remove any content about which a complaint of libel has been made, or to suspend or terminate a customer account hosting content about which a complaint of libel has been received.

    Abuse of the law:

    Dx3webs services may be used for lawful purposes only. Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG’s, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; Linking to illegal material is also prohibited. Dx3webs reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.

    Pornography:

    Pornography, or links to such material, even if legal, is not an acceptable use of Dx3webs servers. An exception can be made where necessary to support the sales of products within your catalogue.

    Abuse of Dx3webs Server Resources:

    Our Magento web server are provided for the exclusive use of running Magento e-commerce application. No other scripts or programmes are to be run without consent.

    Dx3webs reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

    Other Behaviour:

    The following examples of unacceptable behaviour are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask abuse@dx3webs.com

    Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network. Attempt to circumvent any user authentication or security of host, network, or Account. Accessing data not intended for the Account Holder.. Probing the security of any network. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken.

    Client Responsibility:

    The Client is responsible for all activity originating from the Account unless proven to be a victim of outside hacking or address forgery. The Client is responsible for securing their username/password. Use of Dx3webs’s service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the Account used by the Client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTP-ing web contents, graphics, text, sound, image mapping, etc. E-mail: Knowledge of the use of e-mail programs to receive and send mail, the configuration of those e-mail programs, etc. The Client agrees that he or she has the necessary knowledge to create, maintain and use their Account for the purposes they intend. The Client agrees that it is not the responsibility of Dx3webs to provide this knowledge or support outside matters specific to Dx3webs’s servers.

    Data Processing Agreement:

    This agreement is update 01-08-2021 and binds Dx3webs (company registration number : 08221801 ), a company registered in England and Wales, with regard to The Customer regardless of the version of the Terms and Conditions previously accepted.

    Definitions

    1.1 “data controller” means a data controller or controller (as the case may be) as defined by the Data Protection Legislation (and ‘controller’ shall be construed accordingly) ie The website owner.
    1.2 .“Data Processing Agreement” means this agreement.
    1.3 “data processor” means a data processor or processor (as the case may be) as defined by the Data Protection Legislation (and ‘processor’ shall be construed accordingly) ie Dx3webs Ltd
    1.4 “Data Protection Legislation” means the GDPR for as long as it is directly applicable in the United Kingdom and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the United Kingdom, and then any successor legislation to the GDPR or the Data Protection Act 1998.
    1.5 “Data Subject” means a data subject as defined by the Data Protection Legislation.
    1.6 “GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
    1.7 “Personal Data” means personal data as defined by the Data Protection Legislation.

    General obligations

    2.1 Both Parties shall comply with all applicable requirements of the Data Protection Legislation. This clause 2.1 is in addition to, and does not relieve, remove or replace, a Party’s obligations under the Data Protection Legislation.
    2.2 The Parties acknowledge that for the purposes of the Data Protection Legislation and this Data Processing Agreement, the Data Controller is the data controller and the Data Processor is the data processor. The Schedule to this Data Processing Agreement sets out the scope, nature and purpose of processing by the Data Processor, the duration of the processing and the types of Personal Data and categories of Data Subject.
    2.3 Without prejudice to the generality of clause 2.1, the Data Controller will ensure that it has, at all times:
    2.3.1 a valid legal basis under the Data Protection Legislation for the processing of Personal Data under this Data Processing Agreement, including, without limitation, such processing by the Data Processor as instructed or permitted by the Data Controller under clause 3.1.1 and clause 3.2 of this Data Processing Agreement;
    2.3.2 where required by law (for example, as required for the transmission by electronic means of direct marketing communications under the Privacy and Electronic Marketing Communications Regulations 2003), valid consent (under the Data Protection Legislation) for such processing; and
    2.3.3 appropriate notices in place as required by the Data Protection Legislation to enable lawful transfer of Personal Data to the Data Processor for the duration and purposes of this Data Processing Agreement.
    Data Processing

    3.1 Without prejudice to the generality of clause 2.1, the Data Processor shall, in relation to any Personal Data processed in connection with the performance by the Data Processor of its obligations under this Data Processing Agreement:
    3.1.1process Personal Data only on lawful documented instructions from the Data Controller, including with regard to transfers of Personal Data to a third country or an international organisation, unless required to do so by European Union or European Union Member State law to which the Data Processor is subject; in such a case, the Data Processor shall inform the Data Controller of that legal requirement before processing Personal Data, unless that law prohibits such information on important grounds of public interest;
    3.1.2 ensure that persons authorised to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
    3.1.3.take all measures required pursuant to Article 32 of the GDPR;
    3.1.4 respect the conditions referred to in paragraphs 2 and 4 of Article 28 of the GDPR for engaging another processor;
    3.1.5 taking into account the nature of the processing, assist the Data Controller by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Data Controller’s obligation to respond to requests for exercising the Data Subject’s rights laid down in Chapter III of the GDPR;
    3.1.6 assist the Data Controller in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of the processing and the information available to the Data Processor;
    3.1.7 at the choice of the Data Controller, delete or return all Personal Data to the Data Controller after the end of the provision of the services relating to processing, and delete existing copies unless European Union or European Union Member State law requires storage of Personal Data; and
    3.1.8 make available to the Data Controller all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR and allow for and contribute to audits, including inspections, conducted by the Data Controller or another auditor mandated by the Data Controller. The Data Processor shall immediately inform the Data Controller if, in its opinion, an instruction infringes the GDPR or other European Union or Member State data protection provisions.

    3.2 Where the Data Processor engages another processor for carrying out specific processing activities on behalf of the Data Controller, the Data Processor shall ensure that the same data protection obligations as set out in this contract or other legal act between the Data Controller and the Data Processor as referred to in paragraph 3 of Article 28 of the GDPR are imposed on that processor by way of a contract or other legal act under European Union or Member State law, in particular providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the processing will meet the requirements of the Data Protection Legislation. Where the other processor fails to fulfil its data protection obligations, the Data Processor shall remain fully liable to the Data Controller for the performance of that other processor’s obligations.

    3.3 Any contract or other legal act referred to in this clause 3 shall be in writing, including in electronic form.

    3.4 The Data Controller agrees that it has considered the Data Processor’s obligations under Article 32 of the GDPR and considers that the Data Processor is in compliance with such obligations, in particular the obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of the Data Controller’s processing of Personal Data.

    3.5 Either party may, at any time on not less than one month’s prior written notice, revise clause 3 by replacing it with any applicable Data Controller to Data Processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to this Data Processing Agreement).

    3.6 The Parties shall make such amendments to this Data Processing Agreement as are required to ensure that this Data Processing Agreement complies with any applicable legislation, including any applicable Data Protection Legislation from time to time.

    3.7 Dx3webs shall notify Data Controllers without undue delay after becoming aware of a personal data breach. (Article 33(2)). Such notification will include all information a processor must provide to a controller under Article 33(3) to the extent such information is reasonably available to Dx3webs.

    Application Security Patches:

    It is vital that all security patches for applications are applied in a timely manner. This includes security releases (SUPEE-XXXX Patches) by Magento and WordPress.

    Infected sites:

    Clients will notify Dx3webs as soon as they are made aware of any breach in their site or on discovery of suspicious code. Dx3webs will notify clients of infected stores within 24 hours and disable public access to infected stores within 48 hours if there is no response from store owners.

    Backups:

    It is the Client’s responsibility to maintain local copies of their web content and any other information held on their Account. If loss of data occurs due to an error of Dx3webs, Dx3webs will attempt to recover the data for no charge to the Client. If data loss occurs due to negligence of Client in securing their Account or by an action of the Client, Dx3webs will attempt to recover the data from the most recent archive.

    IP Addresses:

    Dx3webs maintains control and any ownership of any and all IP numbers and addresses that may be assigned to the Client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.

    Refunds:

    If for any reason the Account Holder is not entirely satisfied with their hosting Account they may request that their Account be closed within an initial 7 day period of their order being placed. A full refund of any fees paid will then be issued. Beyond that initial 7 day period, all payments for hosting are non-refundable and service is provisioned for the period paid for.

    Minimum Contract Periods:

    The minimum contract period for shared hosting (standard or reseller) is 1 month. The minimum contract period for VPS or dedicated server hosting is 3 months, with a 30 day advance notice of cancellation required. All cancellations must be made by email to billing@dx3webs.com

    Cancellations made to VPS or dedicated servers within 30 days of a renewal due date will be billed for the extra cancellation period on a pro-rata basis.

    Limitation of Liability:

    Dx3webs shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Dx3webs’s servers going off-line or being unavailable for any reason whatsoever. Further, Dx3webs shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Dx3webs’s servers. All damages shall be limited to the immediate termination of service.

    The Client acknowledges and agrees neither Dx3webs nor any of its members, shareholders, directors, officers, employees or representatives will be liable for any special, indirect, consequential, punitive or exemplary damages, or damages (including but not limited to damages for loss of profits or savings, loss of data, or loss of use) in connection with this agreement. If, despite the foregoing limitations, Dx3webs or any of its shareholders, directors, officers, employees or representatives should become liable to the Client or any other person in connection with this agreement for ANY REASON, then the maximum aggregate liability of Dx3webs, its members, shareholders, directors, officers, employees and representatives for all such things and to all such parties will be limited to the lesser of the actual amount of loss or damage suffered by the claimant or the amount payable by the Client to Dx3webs for one month of service under this agreement.

    Dx3webs shall be the sole arbiter of what is and is not a violation of these acceptable use policies. Dx3webs reserves the right to terminate an Account at any time for non-compliance with the terms and conditions outlined above. Dx3webs reserves the right to delete all content and files upon Account termination. Dx3webs reserves the right to withhold any pre-paid funds for any Account removed for violations of these policies. Dx3webs reserves the right to refuse, cancel, or suspend service at our sole discretion.

    Dx3webs reserves the right to change these terms and conditions without prior notice or warning. Non-enforcement of any part of these terms and conditions does not constitute consent.

    Violations of these Policies should be referred to abuse@Dx3webs.co.uk

    All complaints will be investigated promptly.

    Privacy Policy & GDPR

    This Privacy Policy sets out how we, Dx3webs Ltd, collect, store and use information about you when you use or interact with our website, https://dx3webs.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 01/05/2018.

    Contents
    • Summary
    • Our details
    • Information we collect when you visit our website
    • Information we collect when you contact us
    • Information we collect when you interact with our website
    • Information we collect when you place an order on our website
    • How we collect or obtain information about you from third parties
    • Disclosure and additional uses of your information
    • How long we retain your information
    • How we secure your information
    • Transfers of your information outside the European Economic Area
    • Your rights in relation to your information
    • Your right to object to the processing of your information for certain purposes
    • Sensitive Personal Information
    • Changes to our Privacy Policy
    • Children’s Privacy
    • California Do Not Track Disclosures
    • Copyright, credit and logo
    Summary

    This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

    Data controller: Dx3webs Ltd

    How we collect or obtain information about you:

    • when you provide it to us (e.g. by contacting us , placing an order on our website or signing up for our newsletter.)
    • from your use of our website, using cookies.

    Information we collect: name, contact details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable), VAT number (if applicable).

    How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, to fulfil our contractual obligations, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations

    Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you, where required by law or to enforce our legal rights

    Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No

    How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information. For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.

    How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.

    Use of cookies : we use cookies on our website. For more information, please visit our cookies policy here:

    https://dx3webs.com/privacy-policy-cookie-restriction-mode#privacy-policy-title-9

    Transfers of your information outside the European Economic Area: in certain circumstances we transfer your information outside of the European Economic Area, including to the following countries: USA. Where we do so, we will ensure appropriate safeguards are in place, including the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield.

    Use of automated decision making and profiling: we do not use automated decision making or profiling.

    Your rights in relation to your information

    • to access your information and to receive information about its use
    • to have your information corrected and/or completed
    • to have your information deleted
    • to restrict the use of your information
    • to receive your information in a portable format
    • to object to the use of your information
    • to withdraw your consent to the use of your information
    • not to have significant decisions made about you based solely on automated processing of your information, including profiling
    • to complain to a supervisory authority

    Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us. For more information, please see the main section below entitled Sensitive Personal Information.

    Our details

    The data controller in respect of our website is Dx3webs Ltd (company registration number: 08221801). You can contact the data controller by writing to Dx3webs Ltd, ℅ Broughton Lambert Accountants, Boundary Enterprise Park, Boundary Lane Postcode Lincoln LN6 9NQ or sending an email to privacy@dx3webs.com.

    If you have any questions about this Privacy Policy, please contact the data controller.

    Information we collect when you visit our website

    We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

    Web server log information
    Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system

    Our server is located in the UK.

    Use of website server log information for IT security purposes
    We collect(s) and store(s) server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

    Unless we are investigating suspicious or potential criminal activity, we do not make any attempt to identify you from the information collected via server logs.

    Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
    Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

     

    Use of website server log information to analyse website use and improve our website
    We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser used.

    We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

    Cookies and similar technologies

    Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

    We use cookies on our website, including essential, functional and analytical cookies. For further information on how we use cookies, please see our cookies policy which is available here:

    https://dx3webs.com/privacy-policy-cookie-restriction-mode#privacy-policy-title-9

    You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using our cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.orgor to see our cookies policy.

    Information we collect when you contact us

    We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

    Email

    When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest: responding to enquiries and messages we receive and keeping records of correspondence.

    Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

    Transfer and storage of your information

    We use a third-party email provider to store emails you send us. Our third-party email provider is G Suite. Their privacy policy is available here:

    https://support.google.com/googlecloud/answer/6056650?hl=en

    Emails you send us will be stored within Google’s network of data centres. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.

    Contact form

    When you contact us using our contact form, we collect your name, email address and IP address. We also collect any other information you provide to us when you complete the contact form.

    If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest: responding to enquiries and messages we receive and keeping records of correspondence.

    Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

    Transfer and storage of your information

    We use a third-party email provider to store emails you send us. Our third-party email provider is G Suit. Their privacy policy is available here:

    https://support.google.com/googlecloud/answer/6056650?hl=en

    Emails you send us will be stored within Google’s network of data centres. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.

    Phone

    When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

    We do not record phone calls.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)
    Legitimate interest: responding to enquiries and messages we receive and keeping records of correspondence.

    Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

    Transfer and storage of your information

    Information about your call, such as your phone number and the date and time of your call, is processed by our third-party telephone service provider Voipfone which is located in UK. Their privacy policy is available here: https://www.voipfone.co.uk/your-data.php

    Information about your phone call will be stored by our third-party telephone service provider within the European Economic Area.

    Post

    If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)
    Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

    Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

    Information we collect when you interact with our website

    We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

    E-Newsletter

    When you sign up for our e-newsletter on our website or opt to receive news, from us by entering your name and email address and clicking subscribe or ticking a box at checkout indicating that you would like to receive our e-newsletter, we collect ip address, name and email address.

    Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation).
    Consent: you give your consent to us sending you our e-newsletter by signing up to receive it using the steps described above.

    Transfer and storage of your information

    We use a third-party service to send out our e-newsletter and administer our mailing list: MailChimp. Their privacy policy is available here:

    https://goo.gl/j6wgqX

    Information you submit to subscribe for our e-newsletter will be stored outside the European Economic Area on our Mailchimp servers in US data centres. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

    Use of web beacons in emails

    We use technologies such as web beacons (small graphic files) in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so.

    For more information about our third-party mailing list provider and their use web beacons, please see their privacy policy which is available here:

    https://mailchimp.com/legal/privacy/.

    Registering on our website

    When you register and create an account on our website, we collect the following information: ip address, name and email address.

    If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

    Legal basis for processing: necessary to perform a contract or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: creating an account on our website is necessary to allow you to access the goods and services you have purchased from us

    Transfer and storage of your information

    Information you submit to us via the registration form on our website will be stored within the European Economic Area on our servers in the UK.

    In addition, this information is stored in our email. We use a third-party email provider to store emails you send us. Our third-party email provider is G Suit. Their privacy policy is available here:

    https://support.google.com/googlecloud/answer/6056650?hl=en

    Emails you send us will be stored within Google’s network of data centres. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.

    Information we collect when you place an order on our website

    We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

    Information collected when you place an order
    Mandatory information

    When you place an order for goods or services on our website, we collect your name, email address, billing address, shipping address, company name (if applicable) and VAT number (if applicable). If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.

    Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: we need the mandatory information collected by our checkout form to establish who the contract is with and to contact you to fulfil our obligations under the contract, including sending you receipts and order confirmations.

    Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
    Legal obligation: we have a legal obligation to issue you with an invoice for the goods and services you purchase from us where you are VAT registered and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions.

    Optional information

    We also collect optional information from you, such as your phone number, your developers email address. We also ask you if you would like to receive marketing communications For further information, see ‘Marketing communications’ in this section below.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interests: Supporting your order and initial setup.

    Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation).
    Legitimate interests: you consent to us processing any optional information you provide by submitting that information to us.

    Processing your payment

    After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use FreshBooks. Your payment will be processed by the third-party payment processor you choose to process your payment via a payment gateway: Stripe or Paypal

    FreshBooks, Stripe and Paypal collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policies via the following links:

    FreshBooks : https://www.freshbooks.com/policies/privacy

    Paypal : https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

    Stripe : https://stripe.com/gb/privacy

    Transfer and storage of your information

    FreshBooks is located in the US. Information relating to the processing of your payment is stored in the US.

    For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

    Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.

    Marketing communications

    At checkout you will have the option of receiving marketing communications from us.

    Our similar goods and services

    You can opt-out from receiving marketing communications in relation to our goods and which are similar to those which you purchase from us, by not selecting the newsletter box on checkout.

    We will send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interests: direct marketing and advertising our products and services.

    Transfer and storage of your information

    We use a third-party service to send out our e-newsletter and administer our mailing list: MailChimp. Their privacy policy is available here:

    https://goo.gl/j6wgqX

    Information you submit to subscribe for our e-newsletter will be stored outside the European Economic Area on our Mailchimp servers in US data centres. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area

    Use of web beacons in emails

    We use technologies such as web beacons (small graphic files) in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so.

    For more information about our third-party mailing list provider and their use of web beacons, please see their privacy policy which is available here:

    https://mailchimp.com/legal/privacy/.

    For more information on how we use web beacons in our emails, see our cookies policy which is available here: https://dx3webs.com/privacy-policy-cookie-restriction-mode#privacy-policy-title-9

    For more information about our third-party mailing list provider and they use web beacons, please see their privacy policy which is available here:

    https://mailchimp.com/legal/privacy/

    Our goods and services

    You can opt in to receiving marketing communications from us in relation to our goods and services on our Website

    We will send you marketing communications in relation to our goods and services only if you opt-in to receive them.

    Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
    Consent: you give your consent to us sending you information about our goods and services by signing up to receive such information in accordance with the steps described above.

    Transfer and storage of your information

    We use a third-party service to send out our e-newsletter and administer our mailing list: MailChimp. Their privacy policy is available here: https://goo.gl/j6wgqX

    Information you submit to subscribe for our e-newsletter will be stored outside the European Economic Area on our Mailchimp servers in US data centres. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

    Use of web beacons in emails

    We use technologies such as web beacons (small graphic files) in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so.

    For more information about our third-party mailing list provider and their use web beacons, please see their privacy policy which is available here:

    https://mailchimp.com/legal/privacy/.

    For more information on how we use web beacons in our emails, see our cookies policy which is available here:

    https://dx3webs.com/privacy-policy-cookie-restriction-mode#privacy-policy-title-9

    For more information about our third-party mailing list provider and they use web beacons, please see their privacy policy which is available here:

    https://mailchimp.com/legal/privacy/

    Third-party goods and services

    In addition to receiving information about our products and services you can opt in to receiving marketing communications from us in relation third-party goods and services on our website.

    Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
    Consent: you give your consent to us sending you information about third-party goods and services by signing up to receive such information in accordance with the steps described above.

    Transfer and storage of your information

    We use a third-party service to send out our e-newsletter and administer our mailing list: MailChimp. Their privacy policy is available here:

    https://goo.gl/j6wgqX

    Information you submit to subscribe for our e-newsletter will be stored outside the European Economic Area on our Mailchimp servers in US data centres. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area

    Use of web beacons in emails

    We use technologies such as web beacons (small graphic files) in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so.

    For more information about our third-party mailing list provider and their use web beacons, please see their privacy policy which is available here:

    https://mailchimp.com/legal/privacy/.

    For more information on how we use web beacons in our emails, see our cookies policy which is available here:

    https://dx3webs.com/privacy-policy-cookie-restriction-mode#privacy-policy-title-9

    For more information about our third-party mailing list provider and they use web beacons, please see their privacy policy which is available here:

    https://mailchimp.com/legal/privacy/

    Disclosure of your information to service providers

    We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These include the following:

    Our third-party service providers are located in EU apart from G Suite, which are located in the US

    Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

    We do not display the identities of all of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly via our contact form or by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

    Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

    Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

    Disclosure of your information to other third parties

    We disclose your information to other third parties in specific circumstances, as set out below.

    Providing information to third parties such as Google Inc.. Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page:

    https://www.google.com/policies/privacy/partners/

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interests: meeting our contractual obligations to Google under our Google Analytics Terms of Service

    (https://www.google.com/analytics/terms/us.html)

    You can opt out of Google Analytics by installing the browser plugin here:

    https://tools.google.com/dlpage/gaoptout

    Transfer and storage of your information

    Information collected by Google Analytics is stored outside the European Economic Area on Google’s servers in the United States of America.

    For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

    Sharing your information with third parties, which are either related to or associated with the running of our business, where it is necessary for us to do so. These third parties include our accountants. Further information on each of these third parties is set out below.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest: running and managing our business efficiently.

    Accountants

    We share information with our accountants for tax purposes. For example, we share invoices we issue and receive with our accountants for the purpose of completing tax returns and our end of year accounts.

    Our accountants are Broughton Lambert Accountants. Their privacy policy is available here

    http://static01.cdn.ybsitecenter.com/template/html/privacy-policy.html?v=v4.17.6

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest: running and managing our business effectively.

    Legal basis for processing: necessary to perform a contract or to take steps at your request prior to entering into a contract(Article 6(1)(b) of the General Data Protection Regulation).
    Reason why necessary to perform a contract: we need to share your information with other companies in order to be able to meet our contractual obligations to you or to take steps at your request prior to entering a contract, for example because of the services or information you have requested.

    We do not display the identities of all of the other third parties we may share information with by name for security and competitive reasons. If you would like further information about the identities of such third parties, however, please contact us directly via our contact form or by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such third parties, for example).

    Sharing your information with a prospective or actual purchaser or seller in the context of a business or asset sale or acquisition by us, a merger or similar business combination event, whether actual or potential.

    Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest(s): sharing your information with a prospective purchaser, seller or similar person in order to allow such a transaction to take place.

    Disclosure and use of your information for legal reasons
    Indicating possible criminal acts or threats to public security to a competent authority

    If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that fraud or a cyber crime has been committed or if we receive threats or malicious communications towards us or third parties.

    We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

     

    In connection with the enforcement or potential enforcement of our legal rights

    We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

     

    In connection with a legal or potential legal dispute or proceedings

    We may need to use your information if we are involved in a dispute with you or a third-party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest(s): resolving disputes and potential disputes.

     

    For ongoing compliance with laws, regulations and other legal requirements

    We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one or to the National Crime Agency in connection with suspected or potential money laundering matters.

    Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
    Legal obligation(s): legal obligations to disclose information which are part of the laws of England and Wales or if they have been integrated into the United Kingdom’s legal framework (for example in the form of an international agreement which the United Kingdom has signed).

    Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
    Legitimate interest: where the legal obligations are part of the laws of another country and have not been integrated into the United Kingdom’s legal framework, we have a legitimate interest in complying with these obligations.

    How long we retain your information

    This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

    Retention periods

    Server log information: we retain information on our server logs for 1 year.

    Order information: when you place an order for goods and services, we retain that information for six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

    Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further months, after which point we will delete your information.

    E-Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.

    Support Software: when you make a support request with us for any reason, whether by email or via our ticket system, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further months, after which point we will delete your information.

     

    Criteria for determining retention periods

    In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purposes and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).
    How we secure your information

    We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

    • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
    • using secure servers to store your information;
    • verifying the identity of any individual who requests access to information prior to granting them access to information;
    • using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website and any payment transactions you make on or via our website;
    • only transferring your information via closed system or encrypted data transfers.
    Transmission of information to us by email

    Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

    We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

    Transfers of your information outside the European Economic Area

    Most of your information is stored in the following European Economic Area (EEA) countries: UK.

    Some of your information will be transferred and stored outside the European Economic Area (EEA) in the circumstances set out below. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

    Contact form

    Information you submit to us via our contact form is transferred outside the EEA and stored on our email provider’s servers. Our email provider is G Suite. You can access their privacy policy here: https://support.google.com/googlecloud/answer/6056650?hl=en.

    Country of storage: US. This country is not subject to an adequacy decision by the European Commission.

    Safeguard(s) used: our third-party email provider has self-certified its compliance with the EU-U.S. Privacy Shield.

    Email

    Information you submit to us by email is transferred outside the EEA and stored on our third-party email provider’s servers. Our email provider is G Suite. You can access their privacy policy here: https://support.google.com/googlecloud/answer/6056650?hl=en.

    Country of storage: US. This country is not subject to an adequacy decision by the European Commission.

    Safeguard(s) used: our third-party email provider has self-certified its compliance with the EU-U.S. Privacy Shield.

     

    E-Newsletter

    Information you submit to us when you sign up for our e-newsletter is transferred outside the EEA and stored on our third-party mailing list provider’s servers. Our third-party mailing list provider is: Mailchimp. You can access their privacy policy here: https://mailchimp.com/legal/privacy/.

    [Country of storage: US. This country is not subject to an adequacy decision by the European Commission.]

    Safeguard(s) used: our third-party mailing list provider has self-certified its compliance with the EU-U.S. Privacy Shield.

    Google Analytics

    Information collected by Google Analytics (your IP address and actions you take in relation to our website) is transferred outside the EEA and stored on Google’s servers. You can access Google’s privacy policy here: https://www.google.com/policies/privacy/

    [Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission.

    Safeguard(s) used: Google has self-certified its compliance with the EU-U.S. Privacy Shield which is available here: https://www.privacyshield.gov/welcome. The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield here: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm

     

    Information outside the EEA by Invoicing system

    Information you submit to us by completing an order is stored on our invoicing system. Our invoicing system is : FreshBooks You can access their privacy policy here: https://www.freshbooks.com/policies/privacy

    Country of storage: US. This country is not subject to an adequacy decision by the European Commission.

    Safeguard(s) used: FreshBooks Safeguarding policy is here : https://www.freshbooks.com/policies/security-safeguards

    Your rights in relation to your information

    Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to Dx3webs Ltd, ℅ Broughton Lambert Accountants, Boundary Enterprise Park, Boundary Lane Postcode Lincoln LN6 9NQ or sending an email to privacy@dx3webs.com:

    • to request access to your information and information related to our use and processing of your information;
    • to request the correction or deletion of your information;
    • to request that we restrict our use of your information;
    • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
    • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
    • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

    In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

    For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: https://ico.org.uk/global/contact-us/

    Further information on your rights in relation to your personal data as an individual

    The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your information, including any limitations which apply, please visit the following pages on the ICO’s website:

    https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/; and

    https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

    You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

    Verifying your identity where you request access to your information

    Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.

    These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

    How we verify your identity

    Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.

    If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.

    We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

    Your right to object to the processing of your information for certain purposes

    You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to Dx3webs Ltd, ℅ Broughton Lambert Accountants, Boundary Enterprise Park, Boundary Lane Postcode Lincoln LN6 9NQ or sending an email to privacy@dx3webs.com

    • to object to us using or processing your information where we use or process it in order to carry out a task in the public interestor for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
    • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

    You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

    • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
    • sending an email to privacy@dx3webs.com, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

    For more information on how to object to our use of information collected from cookies and similar technologies, please see the section entitled How to accept or reject cookies in our cookies policy, which is available here: https://dx3webs.com/privacy-policy-cookie-restriction-mode#privacy-policy-title-9

    Sensitive Personal Information

    ‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.

    We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us.

    If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information for the purposes of deleting it.

     

    Changes to our Privacy Policy

    We update and amend our Privacy Policy from time to time.

    Minor changes to our Privacy Policy

    Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

    Major changes to our Privacy Policy or the purposes for which we process your information

    Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

    We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

    Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

    Children’s Privacy

    Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

    It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third-party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by sending an email to privacy@dx3webs.com.

    California Do Not Track Disclosures

    “Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on a Do Not Track signal in their browser, the browser sends a message to websites requesting that they do not track the user. For information about Do Not Track, please visit www.allaboutdnt.org

    At this time, we do not respond to Do Not Track browser settings or signals. For information on how to opt out from tracking technologies used on our website, see our cookies policy which is available here: https://dx3webs.com/privacy-policy-cookie-restriction-mode#privacy-policy-title-9

    Copyright, credit and logo

    This Privacy Policy is based on a General Data Protection Regulation (Regulation (EU) 2016/769) (GDPR) compliant template provided by GDPR Privacy Policy. For further information, please visit https://gdprprivacypolicy.org

    The copyright in this Privacy Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.

    Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.

    Cookies, Web Beacons, and How We Use Them

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

    We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Dx3webs website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

    We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

    List of cookies we collect

    The table below lists the cookies we collect and the information they store.

    CART – The association with your shopping cart.

    CATEGORY_INFO – Allows pages to be displayed more quickly.

    COMPARE – The items that you have in the Compare Products list.

    CUSTOMER – An encrypted version of your customer id.

    CUSTOMER_AUTH – An indicator if you are signed into the store.

    CUSTOMER_INFO – An encrypted version of the customer group you belong to.

    CUSTOMER_SEGMENT_IDS – Stores your Customer Segment ID.

    EXTERNAL_NO_CACHE – A flag that, indicates whether caching is on or off.

    FRONTEND – Your session ID on the server.

    GUEST-VIEW – Allows guests to edit their orders

    LAST_CATEGORY – The last category you visited.

    LAST_PRODUCT – The last product you looked at.

    NEWMESSAGE – Indicates whether a new message has been received.

    NO_CACHE – Indicates whether it is allowed to use cache.

    PERSISTENT_SHOPPING_CART – A link to information about your cart and viewing history if you have asked the site.

    RECENTLYCOMPARED – The items you recently compared.

    STF – Information on products you emailed to friends.

    STORE – The store view or language you have selected.

    USER_ALLOWED_SAVE_COOKIE – Indicates whether a customer authorized cookies.

    VIEWED_PRODUCT_IDS – The products that you recently looked at.

    WISHLIST – An encrypted list of products added to your wish list.

    WISHLIST_CNT – The number of items in your wish list.

    Online Account Registration

    To make online shopping faster and easier, you may register on the Dx3webs website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

    Emails

    You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Dx3webs or its affiliates you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

    Acceptance

    By using this website, you accept the policies set forth in this Privacy Policy.

    Questions for Dx3webs?

    Contact Us

    GDPR Statement

    On 25th May 2018 EU General Data Protection Regulation (GDPR) comes into force. This will impact all enterprises. This replaces the UK’s Data Protection Act 1998.
    Basic background information about this process can be found here.

    As our customer there are 2 relationships.

    1. Dx3webs is the Data Controller. You are our customer. We are responsible for protecting the data you provide us with when you use our website, create an account or purchase a service. We have fully audited our own GDPR compliance both in terms of the services we offer to our customers and in terms of our own internal policies and procedures. We have appropriate technical and personnel protocols in place to ensure the security of your data. We have carried out a full audit of our sub-processors and other third-party processors we use to ensure their GDPR compliance. Only specific staff access data sensitive platforms Our updated privacy policy is above this section on the same page.

    2. Dx3webs is your Data Processor. You host your site with us. You are the owner of your data and we process this on your behalf. We do not use the data we hold on your behalf for any reason. We do not share or facilitate access to this data to any 3rd party unless legally required to do so. Your data is hosted in the UK with ISO27001 certified data centres in Maidenhead. None of your data is transferred outside the EEA. The security of the servers is our top priority. Patches are applied as soon as available and our security policies and practices evolve with the threats to ensure your data and your clients information is as safe as possible. Access to the servers is limited only to authorised personnel either physically or remotely and only to ensure we can deliver the managed service we are contracted to provide. We do not use 3rd parties to delivery any part of our managed service to you.

    Data Breach

    Should either of these aspects of GDPR responsibilities suffer a data breach you will be notified within 24 hours of us discovering the breach. At which point our PCI / GDPR Data Breach policy will be enacted.

    Log Retention

    Remember that your PCI obligations require you to store log files for a minimum of 1 year to aid investigation. As this includes the IP address of your clients you should make them aware of this in your privacy policy.

    Magento FAQ

    What changes to I need to make to my Magento site?
    Given that GDPR affects any business that deals with customers residing in the EEA there is quite a potential number of Magento stores that need tweaking to fulfil the spirit of the GDPR regulations. As such extensions are being released to address this. Some free and some at cost. Areas that need addressing are:

    • Add a cookie consent bar to your site. You need to tell users if you are using 3rd party cookies and they need to explicitly consent to use them.
    • Allow customers to remove their personal data / account from your site.
    • All marketing should be done on an Opt in basis and allow users to opt out from subscriptions.
    • Update your privacy policy and cookie policy to explicitly state what data you collect, why and how it is stored / transferred.
    • Anonymize personal data, in particular any data which is not being used for transactional purposes eg quote table data.

    If in doubt seek legal advice on the matter. There are lot of legal firms offering GDPR advice.

    In particular make sure the site is as secure as you can make it. As a minimum follow these tips: https://dx3webs.com/blog/magento-security-tips

    What is Magento’s stance on encryption being a requirement for GDPR?
    Organizations should implement appropriate technical and organizational measures to ensure a level of security that is appropriate to the risk. Such measures may include encryption, but it is not a mandatory requirement under the GDPR. In GDPR parlance, when determining appropriate technical and organizational measures, organizations should take into account the costs of implementation and the nature, scope, context and purposes of the processing.

    As your Data Processor what are Dx3webs commitments as listed in our Terms and Conditions

    Dx3webs GDPR Terms reflect the requirements of data processors in Article 28. This commits us to:

    • Only use subprocessors with the consent of the controller and take responsibility for subprocessors.
    • Process personal data only on instructions from the controller.
    • Ensure that all personnel who process personal data are committed to confidentiality.
    • Implement appropriate technical and organizational measures to ensure a level of personal data security appropriate to the risk.
    • Assist controllers in their obligations to respond to data subjects’ requests to exercise their GDPR rights.
    • Meet the breach notification and assistance requirements.
    • Assist controllers with data protection impact assessments and consultation with supervisory authorities.
    • Delete or return personal data at the end of provision of services.
    • Support the controller with evidence of compliance with the GDPR.

    The full wording can be found in our Terms and Conditions, also on this page.

    Under what circumstances does Dx3webs transfer your data outside of the EU?

    We do not transfer any of your data outside the EU.

    How does Dx3webs store data that they process on our behalf?

    Your data is stored on our servers in your applications in our Maidenhead Data Centre in the UK and is copied to our backup servers each night which are also in the UK.

    Does Dx3webs store ‘Sensitive Personal Data’?

    We foresee no circumstances in which ‘Sensitive Personal Data’ would be collected in your application. If your application does store Sensitive Personal Data please ensure you have taken sufficient steps to safeguard this data.

    Does Dx3webs have a Data Protection Officer?

    No. We fall outside the criteria for a mandatory DPO. We believe that every member of staff is an active advocate for the proper care and use of customers information.

    If you have any questions about GPDR please email privacy@Dx3webs.com

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