Specialists, not generalists
Our infrastructure and support processes are designed around ecommerce workloads, checkout journeys and the realities of trading online.
Ecommerce hosting specialists since 2009
Hosting is infrastructure.
Support is personal.
DX3 exists to keep serious online stores fast, secure and available—and to give the people running them direct access to experts who take ownership when something needs attention.
Magento specialistsWooCommerce specialistsProactive monitoring30-day contractsManaged migration
How we got here
We chose to specialise.
In 2009 we refocused DX3 around the newly emerging Magento platform. Ecommerce sites were becoming business-critical, but too many were being placed on generic hosting and supported by teams unfamiliar with the application.
We built the company around a different model: understand the store, manage the complete hosting stack and make knowledgeable people available around the clock. Today that same approach supports Magento and WooCommerce businesses ranging from growing independent stores to substantial multi-million-pound ecommerce operations.
The technology has changed. The responsibility has not.
What working with DX3 means
Built around ownership,
not ticket numbers.
Customers stay because the platform performs, but also because they know who is looking after it.
Proactive by default
Monitoring, maintenance and capacity checks are designed to surface problems before they become customer-facing incidents.
Plain responsibility
We define what DX3 manages, what the customer controls and who owns the next action when something goes wrong.
Human support
You speak to experienced people who understand the platform and stay with the issue instead of passing it between departments.
No artificial lock-in
Most services operate on 30-day rolling contracts. We want customers to remain because the relationship works.
Performance with evidence
We benchmark, tune and validate rather than relying on a generic “optimised hosting” label or simply adding more hardware.
THE PLATFORM UNDERNEATHManaged as one system
Operational confidence
Fast is important.
Recoverable is essential.
Performance, security and resilience cannot be separated. We manage the hosting environment as a complete system, from the physical platform and network through to the application-facing services.
- Minute-by-minute availability monitoring
- Seven-day rolling file and database backups
- Off-server and off-site recovery copies
- Managed migrations and platform optimisation
- PCI DSS service-provider controls
- 24/7 infrastructure and helpdesk coverage
Relationships that last
What customers value.
The recurring theme is not simply server speed. It is responsiveness, practical expertise and knowing the person helping you cares about the outcome.
“The level of service we received has been second to none. Andy and his team are incredibly professional and knowledgeable about Magento hosting requirements.”
“Excellent customer service, proactive interventions before issues escalate, and a platform that has scaled with us over time.”
“With DX3Webs, you never feel like just another number.”
Speak to the people who run it
Tell us what your store needs next.
Whether you are planning a migration, solving a performance problem or deciding how to scale, we will give you a practical answer without the hard sell.
Start a conversation →0800 0 33 74 53